Terms of Use

1. Description of Service

CareerIQ provides an AI-assisted career intelligence report ("Hiring Confidence Report") that analyzes a user's digital career presence across 14 signals based on information provided by the user. The report is an analytical interpretation tool and is not a recruitment service, job placement service, or career coaching service.

2. Digital Product — No Physical Delivery

CareerIQ reports are digital products delivered exclusively via email and/or a secure web URL. There is no physical product, no DVD, no printed document, and no in-person service involved in this transaction.

3. Refund Policy

Standard Refund Conditions:

We offer a refund under the following circumstances only:

a) Report Not Delivered: If you do not receive your report within 72 hours of completing your intake form (or within 4 hours if you purchased Express Delivery), you are entitled to a full refund upon request.

b) Report Not Generated: If our system fails to generate a report due to a technical error on our part, you are entitled to a full refund.

c) Value Guarantee: If you genuinely feel the report did not provide at least 5 specific, actionable insights you were not previously aware of, you may request a refund within 48 hours of receiving your report by emailing hello@careeriq.app with your order ID and specific feedback.

Refund Exclusions — No refund will be issued if:

• You have received and accessed your report and more than 48 hours have passed since delivery
• You did not submit the required intake form within 7 days of purchase (your order will be considered abandoned)
• You provided incomplete, false, or inaccurate information in the intake form that prevented accurate analysis
• You are dissatisfied with your score but the report has been delivered completely and contains the promised analysis
• You changed your mind about purchasing after the report was generated
• You claim dissatisfaction without providing specific reasons when requested
• The report accurately identified areas for improvement that you disagree with subjectively
• You purchased expecting guaranteed interview calls or job offers (we do not make such guarantees)

Refund Process:

• Email hello@careeriq.app within 48 hours of report delivery
• Include your full name, order ID, and specific reason for refund request
• Refunds are processed within 7-10 business days to the original payment method
• Razorpay and Stripe transaction fees (if any) may be non-refundable depending on the payment processor's policies

4. No Guarantee of Career Outcomes

CareerIQ provides data-driven analysis and recommendations. We explicitly do NOT guarantee:

• Interview calls or job offers
• Recruiter responses or outreach
• Employment or career advancement
• Specific score improvements
• Any particular career outcome

Results vary based on individual profiles, market conditions, industry, experience level, and implementation of recommendations. Testimonials shown on our website represent individual experiences and are not typical results.

5. Accuracy of Analysis

Our reports are generated using AI-assisted analysis based solely on the information you provide. The accuracy of your report depends directly on the accuracy and completeness of the information you submit. We are not responsible for inaccurate analysis resulting from:

• Incomplete or incorrect information provided by you
• LinkedIn profile data that is outdated or inaccurate
• Resume content that does not accurately represent your experience
• Job descriptions that are not representative of your target roles

6. Intellectual Property

All content on the CareerIQ website, including but not limited to text, graphics, logos, the "14-Signal Framework," "Hiring Confidence Report" methodology, and all associated intellectual property, is owned by Aykaa and protected under applicable intellectual property laws.

You may not:

• Copy, reproduce, or distribute our report methodology or framework
• Resell or share your report with third parties for commercial purposes
• Claim our methodology or analysis framework as your own
• Use our brand name, logo, or trademarks without written permission

Your personal report is licensed to you for personal, non-commercial use only.

7. Third-Party Brands and Trademarks

CareerIQ is not affiliated with, endorsed by, or connected to LinkedIn™, Naukri™, Indeed™, Google™, McKinsey™, or any other company mentioned on our website. All third-party trademarks and brand names are the property of their respective owners and are referenced solely for informational and identification purposes.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• CareerIQ's total liability to you for any claim arising from use of our services shall not exceed the amount you paid for your report
• We shall not be liable for any indirect, incidental, special, or consequential damages including but not limited to loss of employment opportunity, loss of income, or career-related losses
• We are not liable for any decision made by you or any third party based on the information in your report

9. User Conduct

By using CareerIQ, you agree that:

• All information you provide is accurate and belongs to you
• You will not use our service for any unlawful purpose
• You will not attempt to reverse-engineer, copy, or replicate our analysis methodology
• You are at least 18 years of age

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of CareerIQ shall be subject to the exclusive jurisdiction of the courts in India.

In case of a dispute, you agree to first attempt resolution by contacting us at hello@careeriq.app. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 of India.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact

CareerIQ by Aykaa
Email: hello@careeriq.app
Website: careeriq.app

For support, refund requests, or legal inquiries, please email us with your full name and order ID.